At M5 Capital Trading Ltd ("we", "us", “the company”), your privacy is our top priority. As part of our commitment to providing you with outstanding service, we take the utmost care in safeguarding your personal data. By engaging in a business relationship with us or providing us with your personal data, you acknowledge and consent to the processing of your information in accordance with the terms outlined in this Data Protection Policy.

Definition
“Personal Data” – any information which are related to an identified or identifiable natural person.
“Processing” - an operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

1. Who We Are
The Company is a registered data controller under the Data Protection Act 2017 (“DPA”) and is responsible for ensuring your personal data is processed in strict compliance with applicable laws in Mauritius.

2. What Data We Collect
We only collect the data necessary to ensure your experience with us is as seamless and efficient as possible. This may include, but not limited to:
• Full name;
• Contact information (phone number, email, postal and/or physical address);
• National identity Card Number (“NID Number”);
• Payment details;
• Browsing information (IP address, cookies and online activity);
• Customer feedback, queries and complaints;
• Any other personal data necessary to fulfill your special requests and any other personal data that you choose to provide to us.

3. Processing Of Your Data
We collect and process your data solely for legitimate purposes, in strict compliance with the DPA. This may be based on your consent or other legal grounds including but not limited to:
• Contractual Requirement: For fulfilling our obligations when a purchase is made;
• Legal Obligations: For compliance with legal and regulatory requirements;
• Legitimate Interests: To enhance customer experience and improve business operations;
• Analytics: For historical and statistical research purposes, including to understand trends, improve our services and deliver a more personalised experience.

4. Sharing Your Information
While we strive to safeguard your personal data, there are specific circumstances under which we may need to share your data. This include but is not limited to:
• Compliance With Legal Requirements: If required by law, we may share your personal data with law enforcement, regulatory bodies, or other governmental authorities to comply with legal obligations;
• Third-Party Service Providers: We may need to share your data with trusted third parties who assist in supporting our business operations, such as payment processors, technical support, or legal advisors. These parties are bound by confidentiality and privacy agreements to ensure your data is handled securely.

5. How Long We Retain Your Data
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy. Once it is no longer required, your data will be securely deleted or anonymised, unless otherwise required by law.

6. Your Rights Over Your Data
You have the right to control and manage your personal data in accordance with applicable data protection laws. Below are the rights you have over your personal data:
• Right Of Access: Request a copy of the personal data held by us;
• Right To Correction: Request correction of inaccurate or outdated data;
• Right To Erasure: Request deletion of your data when it is no longer needed for the purpose for which it was collected;
• Restriction For Processing: Request to restrict the processing of your personal data where:
o The personal data being processed is not accurate;
o The personal data is no longer relevant for the purpose of processing;
o You deem that processing the personal data will be unlawful but do not wish to erase it.
• Right To Object: Object to the processing of your personal data at any time.

You can exercise these rights by contacting our customer service department with the details below:
Phone: +230 466-2615
Email: info@m5capital.mu

7. How We Keep Your Data Secure
While we employ commercially acceptable measures to safeguard your personal data, absolute security cannot be guaranteed. To protect your data from unauthorised access, accidental loss, or malicious attacks, a comprehensive set of security measures are implemented, including but not limited to:
• Encryption: Ensuring that all sensitive data is encrypted during transmission and storage;
• Secure Servers: Utilising advanced security protocols to protect data stored on secure servers;
• Regular Security Audits: Conducting frequent security audits to identify and address potential vulnerabilities.

These measures are continuously reviewed and updated to address evolving security threats, ensuring the confidentiality, integrity and availability of your personal data.

8. Data Transfer
In the event that personal data is transferred outside the jurisdiction where The Company operates, appropriate safeguards will be implemented to ensure that the protection and security of such data is in accordance with applicable data protection laws and regulations.

9. Regular Policy Reviews and Updates
This Data Protection Policy will be reviewed and updated on a regular basis to ensure compliance with changes in data protection laws, technological advancements, and evolving industry best practices. Any updates to the policy will be made accessible to you through our website or other relevant channels.

10. Consent for Marketing Communications
We will only process your personal data for marketing communications, including emails, WhatsApp engagements, SMS, telephone calls, or other electronic means, with your explicit consent. You have the right to withdraw your consent and opt out of receiving these communications at any time, ensuring full control over the processing of your data for marketing purposes.

11. Cookies
Our website uses cookies to enhance your browsing experience and to analyse website traffic. You can manage cookie settings through your browser preferences.

12. Contact Us
If you have any questions about this policy, please contact us at:
• Email: info@m5capital.mu
• Phone: +230 466-2615
• Address: Lot 5, Floor 2, CentrePoint Trianon, Quatre Bornes, Mauritius

By using our website, you confirm that you have read and understood this policy and agree to its terms.